Reporting Technology

REAL-Accountability = REAl-Results

Experience The Silvertrac Difference

At LionHeart Security Services our mission is to provide our clients with the best service possible. We believe our mission goes beyond traditional security services and encompasses a wide variety of elements fundamental to the daily operations of our clients. That is why we have partnered with Silvertrac Software and integrated their unique system into our operations. Here at LionHeart Security Services, we strive to offer our clients the best innovations to make their jobs easier. Partnering with Silvertrac and implementing their real-time reporting software gives us that capability. For example, we can now offer our clients:

• Fully Customizable Chain of Escalation
• Vendor Management
• Parking Books Updated in Real-Time 24/7
• Daily Activity Reports in Proactive Liability and Risk Terms
• Fire Watch Integration
• Integrated GPS Date and Time Stamps on Reports and Maps
• Checkpoints Pertaining to Task Assignment, Safety Bulletins, and Task Completion

Implementing Silvertrac’s 3 in 1 Real-Time Reporting modules allows us to now transparently and instantly provide our clients with parking, maintenance, security, safety and liability solutions that they never thought possible.

Our accountability is second to none with complete 24/7 transparency, GPS date and time stamping on all incidents, and instant access to all reporting as incidents occur. These features and so many others give LionHeart Security Services the service and reporting capabilities that the largest security companies in the world don’t even offer. We are excited to be working with Silvertrac Software and look forward to providing you with the unparalleled service you deserve.

How does Silvertrac Help Improve Accountability?Every interaction with a handheld device is GPS, date, and time-stamped. That means that each time an issue is submitted, a task is received, or a QR code is scanned, we can verify the Guards location on the property. Silvertrac utilizes Quick-Response (QR) technology to verify officer locations and streamline the reporting process. However, with all of the additional tools Silvertrac provides, accountability is just the foundation. Shortening the reporting process encourages officers to submit more issues and further assist in the discovery of risk and liability concerns. Without spending extra time handwriting reports our officers can focus on what matters most, the safety and protection of your property.

Does the Software help with Tenant and Resident Issues?

Yes. As owner or manager of a property or even multiple properties, we provide you instant transparent access to all 3 modules including parking, maintenance, and the safety, liability, and security module. With a sub-domain link, all residents have online access to register vehicles, report all types of incidents, and then track the resolution of incidents all without ever having to call or email the office.

This has led to higher customer satisfaction ratings, higher lease renewals, and saved time for the entire office staff.

Can Silvertrac Software Handle Parking Management?

It has often been said, “He who controls the parking, controls the property.” Ask any property manager what their biggest headache is and you will more times than not hear – Parking! With few exceptions residential parking is an ongoing nightmare for most property managers and their parking book, once painstakingly in order, is highly guarded. With Silvertrac’s real-time security and incident reporting parking module we can provide an updated parking book 24/7 in real-time.